The GRIZZLY CHERI website, accessible via the URL www.grizzlycheri.com, is published by the company GRIZZLY CHERI, SARL, with a capital of 15,000.00 euros, registered with the Créteil Trade and Companies Register under number 827 552 597, with its registered office at 10 rue Michelet in Montreuil (93100), email: hello@grizzlycheri.com

You declare that you are at least 18 years old and have the legal capacity to place an order on the site. Any order implies full acceptance of these general terms and conditions of sale, prices, and descriptions of the products offered for sale.

GRIZZLY CHERI reserves the right to modify all or parts of these general terms and conditions of sale without prior notice.

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General Terms and Conditions of Sale

1-PRODUCT AVAILABILITY

The products offered for sale by GRIZZLY CHERI are those listed on the website on the day of the user's consultation of the site, within the limit of available stock.

Information on product availability is provided on the respective product pages.

Unavailable products are marked "coming soon".

2-PRICE

Prices are indicated in Euros (€). They take into account any reductions as well as VAT, applicable on the day of the order. Any change in the applicable rate may be reflected in the price of the products.

GRIZZLY CHERI reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rates in force at the time of order registration, unless there is a typographical error or omission, and subject to the availability of said products.

Prices do not include any delivery costs provided for in article 5 of these General Terms and Conditions of Sale. Delivery costs will be indicated to the user before the order is validated and when the order is confirmed.

3 - PROMO CODES

Any promotional code or discount, to be valid, must be entered during the order confirmation process. Discounts and discount thresholds do not apply to delivery costs. Discounts cannot be used in combination with any other promotional offers.

Grizzly Chéri does not refund the amount of forgotten promotional codes.

The validity period of a promo code

Our promotional code has a 3-month expiration date. The codes are functional during this predetermined period.

4 - CUSTOMS DUTIES

Prices do not include any customs duties, taxes, royalties or various import duties on goods payable by the buyer or recipient upon receipt of the order.

GRIZZLY CHERI is not obliged to check them and/or inform the buyer about them. To find out more, GRIZZLY CHERI recommends that the buyer inquire with the competent authorities of their department, territory or country.

5-MEANS OF PAYMENT

On the GRIZZLY CHERI website, you have several payment methods: Paypal, Carte Bleue, MasterCard, VISA, American Express, Aurore, Cofinoga, Discover, Maestro or 4 stars. The latter is completely secure and risk-free.

6 - DELIVERY COSTS

In the case of a Colissimo shipment, we cover the return of your package in case of loss. Delivery costs are free for orders exceeding 80 euros.

7-DELIVERY TIMES

If the item is declared "in stock", GRIZZLY CHERI undertakes to prepare your order within 48 hours following payment thereof.

8-ORDER CONFIRMATION

An email is automatically sent to the buyer to confirm the order, provided that the email address indicated in the order form does not contain an error. This confirmation will include the order reference number, the description of the ordered products and their VAT-inclusive amount, payment details, and delivery costs.

9-RECEIPT OF THE ORDER

If the order is shipped by Colissimo, it will arrive directly in the recipient's mailbox.

If the order is returned to GRIZZLY CHERI due to an invalid address or any other reasons attributable to the CUSTOMER, re-shipping costs will be borne by the CUSTOMER.

Proof of delivery and claims

Delivery is deemed to have taken place upon hand-over of the package to the carrier or, in the case of tracked shipping, upon confirmation of delivery appearing on the tracking system of La Poste or any other mandated carrier.

In the event of alleged non-receipt by the customer when tracking indicates delivery, it is up to the customer to provide proof. Grizzly Chéri reserves the right to request a sworn statement and/or a complaint to the competent authorities.

In this case, Grizzly Chéri may, at its sole discretion, offer a re-shipment or a commercial credit, without this constituting an admission of liability or an obligation to refund.

Any dispute relating to an order must be reported within 30 days following the delivery date indicated by the carrier.

10-RIGHT OF WITHDRAWAL AND GUARANTEES

The consumer has a legal period of 14 days from receipt of their order to exercise their right of withdrawal with GRIZZLY CHERI by filling out the form available on the site, and sending it to us by email at the following address: hello@grizzlycheri.com

The customer then has 14 days (without undue delay and at the latest) from the day of their request, to return their order.

Only shipping costs remain at the customer's expense. Products should preferably be accompanied by their original packaging (special jewelry protection paper in which it was delivered) and, if possible, the delivery note to facilitate and speed up the return processing time.
Return address: GRIZZLY CHERI/MARGUERITE, CAP 18, 189 rue d’Aubervilliers, Voie C Porte 10, 75018 PARIS.

Within a maximum of 14 days from receipt of the product, the customer will be reimbursed the sums paid directly to their bank account (excluding shipping costs).

We will not be able to accept returns in the following cases:
- Personalized jewelry
- Earrings (see article 11)
- Uses and maintenance not in accordance with the instructions for use provided with the product (avoid water, perfume and all liquids) as well as defects due to use or maintenance.
- Deterioration due to mishandling, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.
- Interventions carried out on the jewelry by any person not authorized by the after-sales service, as well as deterioration resulting from such an intervention.

11 - Specific NON-return conditions for EARRINGS

For hygiene and health safety reasons, earrings cannot be returned, exchanged, or refunded.

This measure aims to guarantee essential hygiene standards for items in direct contact with the skin and to protect the health of our customers.

Exception: This provision does not apply in cases of hidden defects or non-conformity of the product, in accordance with articles L217-4 et seq. of the Consumer Code.

Other jewelry items remain subject to the general return conditions provided for in article 10 of these general terms and conditions of sale.

"Prototypes, end-of-series, and unique pieces sold during our exceptional sales cannot be returned, exchanged, or refunded."

12 - CONFIDENTIALITY

GRIZZLY CHERI undertakes not to disclose to third parties any information concerning you. The personal and confidential data you provide to us are intended for the proper processing of your order. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and modify your personal information. You can make this request to the GRIZZLY CHERI team by providing your first name, last name, postal address, and email address to hello@grizzlycheri.com

13 - DELAYED OR INCOMPLETE DELIVERY

If you have not received your order on time, you can track your order on www.courrier-suivi-export.laposte.fr. In the event that the order has been marked "Shipped" for several days and you have still not received anything, contact the GRIZZLY CHERI team at the following address: hello@grizzlycheri.com, providing your contact details and order number.

We will then contact La Poste to initiate an investigation. A Post Office investigation can take up to 21 days from the start date of the investigation. If during this period the product is found, it will be immediately rerouted to your home, which happens most of the time. If, however, the product is not found after the 21-day investigation period, La Poste considers the package lost. Only at this point can we send you a replacement product, at our expense. If the ordered product(s) were no longer available at that time, we would refund you the amount of the products affected by the carrier's loss. The exchange or refund of items will only be effective after the postal services' investigation is complete.

If you have received your order but it is incomplete compared to the attached delivery note or the order you received is not what you expected, contact the GRIZZLY CHERI team at the following address: hello@grizzlycheri.com, providing your contact details and order number.

14 - NOMINATIVE INFORMATION

The company GRIZZLY CHERI undertakes not to disclose to third parties the information communicated by customers on the site. This information is confidential. It will only be used by its internal services for processing your order and for strengthening and personalizing communication, particularly through newsletters/emails, as well as for personalizing the site according to observed user preferences.

The website www.grizzlycheri.com has been declared to the CNIL (Commission Nationale Informatique et Libertés), under number 1760573-v-0 dated April 22, 2014.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, modify, and delete data concerning you.

You can exercise this right by sending us a letter to the following address: GRIZZLY CHERI - C. Spinella 10 rue Michelet 93100 Montreuil

15 - INTELLECTUAL PROPERTY.

GRIZZLY CHERI is a registered trademark. All texts, logos, illustrations, images, models are the exclusive property of the seller; they benefit from both copyright protection and protection conferred by trademark law provisions. Total or partial reproduction of any of these elements, on any medium whatsoever and for any reason whatsoever, without the prior and express agreement of GRIZZLY CHERI is strictly prohibited.

GRIZZLY CHERI - C. Spinella
Registered office: 10 rue Michelet 93100 Montreuil
Siret N°: 800 623 480 00020

16 - LEGAL GUARANTEES

Our jewelry is guaranteed for 2 years against any design and material defects from the date of purchase, subject to compliance with care instructions. Your jewelry will be replaced by an identical piece within the limits of available stock or by a credit of an identical amount.

The loss of an element after wear cannot unfortunately be exchanged or refunded.

For any questions, do not hesitate to write to us at hello@grizzlycheri.com.

The Products sold on the Site are subject to the legal warranty conditions provided by articles L. 217-3 et seq. and articles L. 224-25-12 et seq., of the hidden defects guarantee mentioned in articles 1641 to 1649 of the Civil Code, or any other applicable legal guarantee.

In accordance with article D.211-2 of the Consumer Code: "Consumers have a period of two years from the delivery of the goods to exercise the legal guarantee of conformity if a conformity defect appears. During this period, consumers are only required to prove the existence of the conformity defect, not the date it appeared.

The legal guarantee of conformity gives consumers the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, consumers benefit from a six-month extension of the initial warranty.

If consumers request repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date the goods are replaced.

Consumers may obtain a price reduction by keeping the goods or terminate the contract by receiving a full refund in exchange for returning the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience to the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

Consumers also have the right to a price reduction or contract termination when the conformity defect is so severe that it justifies an immediate price reduction or contract termination. In such cases, consumers are not required to first request repair or replacement of the goods.

Consumers do not have the right to terminate the sale if the conformity defect is minor.

Any period during which the goods are immobilized for repair or replacement suspends the remaining warranty period until the repaired goods are delivered.

The aforementioned rights result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who maliciously obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

Consumers also benefit from the legal guarantee against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles them to a price reduction if the goods are kept or a full refund in exchange for returning the goods.

17 - COMPLAINTS & DISPUTES

In the event of disputes, Customers agree to first contact Grizzly Chéri directly to find an amicable solution to any difficulties.
Customer service can be reached at: hello@grizzlycheri.com

If the customer's amicable approach does not lead to a solution to the dispute, it is specified that any consumer has the right to free recourse to a consumer mediator for the amicable resolution of disputes with a professional.

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
 
Failing an amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional belongs, namely AME CONSO, free of charge, within one year of the written complaint sent to the professional.
 
Contact with the consumer mediator must be made:

• either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
• or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

16-OPTION TO REGISTER ON THE TELEPHONE SOLICITATION OPPOSITION LIST

You have the option to register for free on a telephone solicitation opposition list known as Bloctel.  

Each phone number provided by the consumer is registered on the Bloctel list for a period of three (3) years.  

Legal Notice

Editorial Manager: C. Spinella

This site is hosted by Shopify Inc, 126 York Street, Suite 200, Ottawa, ON, Canada

Design and development: Grizzly Chéri

 

SITE OWNERSHIP AND LINKS

The elements of this site, particularly texts, illustrations, pictograms, photographs, and programs, may not be used, modified, altered, partially or fully reproduced, or, more generally, exploited in any way, without the express consent of Grizzly Chéri.

Grizzly Chéri cannot provide any guarantee whatsoever regarding the content or accuracy of information on other sites for which links have been established from this site, or which have established links with it.

Grizzly Chéri therefore disclaims all responsibility of any nature for these other sites or the information they contain. In the event of non-compliance with any of these obligations, Grizzly Chéri reserves the right to prosecute the responsible party by any means, regardless of the nature of the infringement, and to seek appropriate convictions and damages.

 

Last updated: 30/03/2026