Unfortunately not, we only offer very limited series collections. We do not reproduce collections, apart from our Timeless Collection.

Once your order has been confirmed and paid for, it is no longer possible to modify or cancel it from the online store.

Unfortunately no, when stock is at 0, it means there are definitely no more parts.

It is not currently possible to place an order by phone on our online store. However, if you experience any problems during your online purchase, you can contact our customer service, who will guide you through the process, at the following address: romane@grizzlycheri.com

Once shipped, you can track your order using the tracking number provided by La Poste.
This number has been sent to you by email.

Unfortunately, you will not be able to benefit from the offer if it is no longer valid at the time of your purchase.

We do not include an invoice with shipments as they are often gifts :) You can download your invoice from your customer account if you have created one. Once logged into your customer account, you can print your invoice directly from your account on the online store. (Please note that the customer account must be created BEFORE placing the order to be able to find it in your customer account).

It is not possible to change the color of the cords. However, you are welcome to customize them and change the colors as you wish using this short tutorial.

Unfortunately, we do not refund forgotten promo codes.

It's normal that you don't have the invoice, as this can be inconvenient if your order is a gift. But don't worry, you can download it from your customer account. If you did not create a customer account when you placed your order, then you will need to send an email to hello@grizzlycheri.com.

We do not refund differences due to a promotion. That's just how it is!

We only offer custom engraving on our Laurier Lockets. But you can have them engraved at any jeweler!

Your package ships in 24 hours flat! For orders placed before noon: same-day shipping. For orders placed in the afternoon: shipping the next morning. Guaranteeing your gift arrives on time ♡

If your tracking indicates that the tracked letter has been delivered but it is not in your mailbox, please go to your post office with your tracking number. It is possible that the postman handed your package to the Post Office.

With every shipping fee, you're helping people who are out of work. Since 2016, we've been working hand-in-hand with Marguerite, a committed logistics provider. When you buy a Grizzly Chéri piece of jewelry, you're contributing to this project and helping people in need get back on their feet.

Track your parcel using your tracking number on the Post Office website. Please note for pre-ordered jewelry: these will not be delivered before the date indicated on the product page.

You have the legal period of 14 days after informing us of your wish to withdraw, sniff.

Here you go! Please find attached our withdrawal form to send back to us by email at: hello@grizzlycheri.com

A small problem? Drop us an email at hello@grizzlycheri.com and we'll exchange your jewelry.

We do not exchange or refund engraved products.

It may exceptionally happen that you receive an item different from the one ordered. We then ask you to contact our customer service (hello@grizzlycheri.com) with your order number to initiate a return procedure.

Despite the great care we take in preparing orders and the quality control we carry out before packaging each product, it is possible, in exceptional circumstances, that an item may have a defect. In such cases, please contact our customer service (hello@grizzlycheri.com) with your order number and a photo of the product in question to initiate a return procedure.

After completing the necessary steps to return your jewelry, you may send back necklaces, bracelets, and rings. We do not accept returns on earrings for hygiene reasons.

At Grizzly Chéri, we take a stand: no Black Friday. Our prices remain unchanged throughout November, this is our commitment to you.

How can we justify discounts on newly arrived creations that have taken over a year to develop to enchant your year-end celebrations? Our pricing policy is transparent and well-thought-out: every euro is calculated to reflect our investments in creation, production, materials, logistics, and communication. Promotions would put us in a dilemma: either accept losses, or artificially inflate our prices in anticipation of discounts. Like you, we disapprove of these practices that devalue products and encourage impulsive consumption.

Our refusal of systematic promotions is part of our effort to combat overproduction. By saying no to Black Friday, we commit to deep reflection on each innovation and each order placed with our artisans. Our goal: to avoid overstocking. Of course, we are not infallible. That's why we only participate in sales twice a year and leave the last available pieces in our Sweet Prices selection, because we prefer to offer you these items at great prices rather than see them accumulate unnecessarily in our inventory.

This is normal brass oxidation. Simply clean the stain with a soft, dry cloth (like a glasses cleaning cloth). If the stain persists, a tiny bit of toothpaste will restore its shine! Be careful not to get any on the enamel! Oxidation is a natural phenomenon that can be accentuated by skin acidity and usage. This process is accelerated if the metal comes into contact with agents such as perfume, sea air, sulfur, skin creams, hairspray, chlorine, and acidic skin pH. The degree of tarnishing (oxidation) depends on the skin and care habits of the person wearing the jewelry. Tarnishing is therefore not a manufacturing defect. We also advise against wearing your jewelry in the bath, during sports activities, or while sleeping. Find all our tips here.

Grizzly Chéri jewelry is the result of meticulous design work in our creative studio. Our designs are then entrusted to partner artisans who handcraft each piece. Find out all about our jewelry here!